Shipping policy
At Maison Brilara, every order is handled with the utmost care and attention. Each piece is prepared, packaged, and shipped to ensure it arrives in perfect condition — a reflection of the quality and refinement our maison represents.
Delivery Regions
Maison Brilara ships worldwide, including the United Kingdom, Europe, North America, the Middle East, and Australia. All orders are dispatched from our London atelier, fully insured and trackable from dispatch to delivery.
Processing Times
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Ready-to-Ship Items: Dispatched within 5–7 business days.
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Made-to-Order Items: Require 2–3 weeks for craftsmanship before dispatch.
You will receive an email confirmation with tracking details once your order has been shipped.
Shipping Methods
We partner with DHL Express and Royal Mail Tracked & Signed to provide secure, reliable delivery for every order.
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UK Delivery: Complimentary on all orders.
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International Delivery: £35 flat rate via DHL Express.
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Free International Delivery: Automatically applied to orders over £1,000.
All parcels require a signature upon delivery to guarantee safe receipt.
Estimated Delivery Times
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United Kingdom: 1–2 business days (Express), 2–4 business days (Standard)
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Europe: 3–5 business days
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Rest of World: 5–7 business days
Please note that delivery times may vary depending on your location and customs processing.
Customs, Duties & Taxes
International orders may be subject to customs duties, import fees, or local taxes once your parcel arrives in the destination country. These charges are the customer’s responsibility. Maison Brilara cannot predict or control these fees.
Order Tracking
Once your order has been dispatched, you will receive a tracking link via email to monitor its progress. For any delivery enquiries, please contact info@maisonbrilara.com with your order number.
Packaging
Each Maison Brilara piece is carefully wrapped in our signature packaging — designed to protect your garment while offering an elevated unboxing experience.